App crashes

Technical support and discussion of Newsbin Version 6 series.

App crashes

Postby itm » Tue Dec 24, 2013 12:43 pm

I've just updated to v6.50 Build 3.1.26 but it has started crashing whenever I open more than 2 header windows - details below. I'm running Windows 7 Ultimate. Anyone else seeing this??


Problem signature:
Problem Event Name: APPCRASH
Application Name: newsbinpro64.exe
Application Version: 6.4.1.0
Application Timestamp: 52a0e30c
Fault Module Name: newsbinpro64.exe
Fault Module Version: 6.4.1.0
Fault Module Timestamp: 52a0e30c
Exception Code: c0000005
Exception Offset: 0000000000245af9
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: 58d6
Additional Information 2: 58d614516e3e1f28f32e2e3eb9cdb96c
Additional Information 3: c6a1
Additional Information 4: c6a100f0e8a0b32b6d50c750b4b2d46c
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Re: App crashes

Postby DThor » Tue Dec 24, 2013 8:29 pm

Any chance you're running a non-english language pack? I'm not seeing that... What version did you upgrade from - a recent one?

DT
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Re: App crashes

Postby itm » Tue Dec 24, 2013 8:37 pm

DThor wrote:Any chance you're running a non-english language pack? I'm not seeing that... What version did you upgrade from - a recent one?

DT


No it's an English language pack. I upgraded from 6.40. It's been running fine for a few days, but now I can't keep it running for more than a couple of minutes. Could this possibly be caused by internet or server connectivity issues? Is it possible to downgrade from 6.5 to 6.4??
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Re: App crashes

Postby dexter » Tue Dec 24, 2013 10:41 pm

You can downgrade to 6.42 but we would like to figure out why it is crashing.

Older versions are available at http://www.newsbin.com/downloads.php

Quade is working on 6.51 now to address some issues that were not uncovered until after the 6.50 release.
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Re: App crashes

Postby itm » Wed Dec 25, 2013 7:41 am

dexter wrote:You can downgrade to 6.42 but we would like to figure out why it is crashing.

Older versions are available at http://www.newsbin.com/downloads.php

Quade is working on 6.51 now to address some issues that were not uncovered until after the 6.50 release.


Is there anything else I can provide in the way of diagnostics to help figure out why it's crashing?
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Re: App crashes

Postby DThor » Wed Dec 25, 2013 7:57 am

Running AMD or Intel?

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Re: App crashes

Postby itm » Wed Dec 25, 2013 8:11 am

DThor wrote:Running AMD or Intel?

DT

Intel Core i5-2500
16Gb RAM (55% utilised)
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Re: App crashes

Postby DThor » Wed Dec 25, 2013 8:24 am

OK, worth a shot - there were spurious AMD issues a while back, not the case here. Might be best to wait for the next release, assuming downgrading solves your problem. Just going back to the original version you were running is useful information, whether it fixes it or not.

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Re: App crashes

Postby itm » Tue Feb 25, 2014 8:23 am

DThor wrote:OK, worth a shot - there were spurious AMD issues a while back, not the case here. Might be best to wait for the next release, assuming downgrading solves your problem. Just going back to the original version you were running is useful information, whether it fixes it or not.

DT


FYI I've been downgraded to v6.42 for a few weeks now and no crashes, so the problem seems to have been specific to the 6.50 release
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Re: App crashes

Postby Quade » Tue Feb 25, 2014 10:24 am

6.51B4 had a known crash issue (known now).

6.51RC2 is almost ready for release. Just letting it perk a little bit right now.
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