Another day, another Virus scanner blocking downloads.

[Quade]

Tech support email today from a newhosting user.

[13:16:34] ERROR NNTPSocket - Socket HandleError - Server: nhxl.newshosting.com SendCommand - Server returned an unexpected response:
7oÍšX³#ÓUÖöF³2ï=Š>Ô)Aæmõ6(SA†£!Š2døöW”󂬉 ;"Av–á“'~ÖLdyÙ$_7-Èð|)¸N„(¸Lá“_ÁͲ&‚ìøº Ûھðýs®½À@ŸdxèôDa‡ŠFOµ#ô"ÈŽ” ÛÆCÊtñæQ´ÿÿBsZ
[13:16:38] ERROR NNTPSocket - NS_Connect - nhxl.newshosting.com-Error talking to Server:j!¼C7-ÆðÔt‰Ã6M—ˆ1¬vGtEŒ]fL^º÷flñó1ùšq-µÞ¡œv`xÀÊāa?Pî|ó+Êy6ā]_Ãl{ãZö•üŸï”!óvUè©!ÃÉ…>6dOôĐa)<B/†ìJ²½´ûG:ת¹Ÿy9&@9iȦ:}š2N†(ʱ!{R&†Kâe1d×nß{öJŒqË]³ôîöòK€nÒŒMuÀºÄŒa?‹¦lÔýlt¡êÔýlmá‹

Getting errors like this. Newhosting thought it might be the compression stuff. He was using free Norton AV which came with his connection. He was skeptical that the virus scanner had anything to do with it. Mentioned he'd used it for years. The problem with that thought is that, every time it updates itself, it's really a new virus scanner with new behavior. He didn't like Norton, I suggested Microsoft Security Essentials. He removed norton, installed MSSE and his downloads went back to normal.

This kind of thing happens a couple times a week. Most of the time people are in denial but, those that listen and try something like this can typically fix their problems.

Avast

kaspersky

Norton

Will all block downloads unless you can tell them to leave Newsbin alone.

[Quade]

Just had another one. Round and Round we went until it came out he was using Avast.

[Quade]

Quade, thanks so much, back in business. Took your advice, installed
MSE, dumped the others. So used to not trusting Microsoft...
thanks again, love what you do
<xxx>

On 11/8/2011 12:41 PM, Newsbin Support wrote:
>
>
> How about uninstalling both, then rebooting? Try some downloads and
> see if they work? If they work, you know the source of the problem.
> Avast in particular is problematic for downloading from the
> newsgroups. At that point you can decide what to do. I install
> Microsoft Security Essentials on my family's PC's. It's free and has
> never caused any downloading problems.
>
> I'd offer more advice but, I don't use either Avast or ZA.
>
>
> Quade

Another one. 4th this week. He was using Avast and Zone Alarm.

[Quade]

> Hi there

> Many thanks for the Heads up - disabled AV and worked fine.

> Just for reference I'm running Bitdefender Total Security 2012 - earlier
> version worked fine but 2012 seems to have a number of bugs. Raised a PM to
> helpdesk to advise them.

> Again many thanks

From today. User reported stalling. Worked fine for Dex and I using 6.11 and 6.2.

[Quade]

Hi.

Problem solved.  Giganews came through.  It was a problem with the most recent Avast anti-virus program.  I added the Giganews server to the "ignored address" field on Avast's troubleshooting page, and all is now OK.  

Thanks for you help and speedy reply
 

Couple today.